@font-face{font-family:Poppins;font-style:normal;font-display:swap;font-weight:400;src:url("./media/poppins-latin-400-normal-SFWTNBQB.woff2") format("woff2"),url("./media/poppins-latin-400-normal-ZPTYLX7I.woff") format("woff")}@font-face{font-family:Poppins;font-style:normal;font-display:swap;font-weight:500;src:url("./media/poppins-latin-500-normal-O53RGPUQ.woff2") format("woff2"),url("./media/poppins-latin-500-normal-7WHJNQSB.woff") format("woff")}@font-face{font-family:Poppins;font-style:normal;font-display:swap;font-weight:600;src:url("./media/poppins-latin-600-normal-3BUSBBSI.woff2") format("woff2"),url("./media/poppins-latin-600-normal-YBYM6FEI.woff") format("woff")}@font-face{font-family:Poppins;font-style:normal;font-display:swap;font-weight:700;src:url("./media/poppins-latin-700-normal-TKEB4KWA.woff2") format("woff2"),url("./media/poppins-latin-700-normal-ZA622GRH.woff") format("woff")}@font-face{font-family:Comfortaa;font-style:normal;font-display:swap;font-weight:700;src:url("./media/comfortaa-latin-700-normal-OZGYKQCF.woff2") format("woff2"),url("./media/comfortaa-latin-700-normal-BMWRUCUX.woff") format("woff")}:root{--bg: #f5f6fa;--card: #fff;--line: #e2e6ef;--text: #0E205E;--muted: #667085;--primary: #0E205E;--primary-dark: #091745;--primary-soft: #e9ecf6;--accent: #FF546E;--ok: #15803d;--warn: #b45309;--bad: #b91c1c}*{box-sizing:border-box}body{margin:0;font:15px/1.5 Poppins,system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--text)}h1,h2{font-family:Comfortaa,Poppins,sans-serif;font-weight:700}h1{font-size:22px;margin:0 0 4px}h2{font-size:17px;margin:0 0 12px}h3{font-size:14px;margin:0 0 8px}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}.muted{color:var(--muted)}.small{font-size:13px}.right{text-align:right}.grow{flex:1}.row{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:20px;margin-bottom:16px}.page-head{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:16px}label{display:block;font-size:13px;font-weight:600;margin-bottom:4px}input,select,textarea{width:100%;padding:9px 11px;border:1px solid #cbd2e0;border-radius:7px;font:inherit;background:#fff;color:inherit}input:focus,select:focus,textarea:focus{outline:2px solid #ffd9df;border-color:var(--accent)}input[type=checkbox]{width:auto;margin-right:6px}textarea{min-height:110px;resize:vertical}.field{margin-bottom:14px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.check{display:flex;align-items:center;font-weight:400;font-size:14px}button,.btn{display:inline-block;padding:9px 16px;border-radius:7px;border:1px solid var(--primary);background:var(--primary);color:#fff;font:inherit;font-weight:600;cursor:pointer}button:hover,.btn:hover{background:var(--primary-dark);text-decoration:none}button:disabled{opacity:.55;cursor:default}button.ghost,.btn.ghost{background:#fff;color:var(--primary);border-color:#cbd2e0}button.ghost:hover{background:var(--primary-soft)}button.link{background:none;border:none;color:var(--primary);padding:0;font-weight:500}.alert{padding:10px 14px;border-radius:7px;margin-bottom:14px;font-size:14px}.alert.err{background:#fdecec;color:var(--bad)}.alert.ok{background:#e7f6ec;color:var(--ok)}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}td{padding:10px;border-bottom:1px solid var(--line);vertical-align:top}tr.click{cursor:pointer}tr.click:hover td{background:#f8faff}.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:12px;font-weight:600;white-space:nowrap;background:#eef1f6;color:#475467}.badge.abierto{background:#e9ecf6;color:#0e205e}.badge.en_proceso{background:#fff4e0;color:#b45309}.badge.en_espera{background:#f3e8ff;color:#7e22ce}.badge.resuelto{background:#e7f6ec;color:#15803d}.badge.cerrado{background:#eef1f6;color:#475467}.badge.critica{background:#fdecec;color:#b91c1c}.badge.alta{background:#fff0e6;color:#c2410c}.badge.media{background:#eef1f6;color:#475467}.badge.baja{background:#eef7f1;color:#3f7d57}.badge.overdue{background:var(--bad);color:#fff}.badge.internal{background:#fff7cc;color:#854d0e}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:16px}.stat{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:14px 16px;text-align:left;color:inherit;font-weight:400}button.stat:hover{background:#fff7f8;border-color:var(--accent)}.stat b{display:block;font-size:26px;line-height:1.2}.stat span{color:var(--muted);font-size:13px}.stat.bad b{color:var(--bad)}.msg{border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin-bottom:10px;background:#fff}.msg.agent{border-left:4px solid var(--accent)}.msg.requester{border-left:4px solid #94a3b8}.msg.internal{background:#fffbea;border-left:4px solid #eab308}.msg.system{border:none;background:none;padding:2px 0;color:var(--muted);font-size:13px;text-align:center}.msg .head{display:flex;justify-content:space-between;gap:10px;font-size:13px;margin-bottom:4px;flex-wrap:wrap}.msg .body{white-space:pre-wrap;overflow-wrap:anywhere}.files{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.file{font-size:13px;padding:4px 10px;border:1px solid var(--line);border-radius:6px;background:#f8fafc;color:var(--primary);cursor:pointer;font-weight:500}.file:hover{background:var(--primary-soft)}.bars .bar{display:grid;grid-template-columns:150px 1fr 40px;gap:10px;align-items:center;margin-bottom:8px;font-size:14px}.bars .track{background:#eef1f6;border-radius:4px;height:12px}.bars .fill{background:var(--accent);height:12px;border-radius:4px;min-width:2px}.bars .bar>span:first-child{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media(max-width:720px){.grid2{grid-template-columns:1fr}.bars .bar{grid-template-columns:100px 1fr 34px}}